Frequently Asked Questions

Why should I use a professional locksmith company?

Skilled professional locksmiths bring experience and fund of knowledge in lock, safe & security problems and are better prepared to solve security issues to your unique situation. A professional locksmith can prescribe state-of-the-art products that work, and more effective solutions in an efficient manner.

I am moving into a new home, should I rekey the locks? They seem to be working properly.

The answer is YES! Everyone has someone that they trust with their house keys; this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.

I have a key marked "Do Not Duplicate." Can I get a copy of it anyway?

Keys marked "Do Not Duplicate," " Do Not Copy," or "Unlawful to Copy" may be duplicated only if a letter of authorization from the owner or supervisor is presented with the request for duplication. The letter should be on company letterhead and identify the key to be made, the number of keys, the person picking up the keys, and the name and number of the person writing the letter. The person picking up the keys will be required to fill out a "Request for Restricted Keys" form. We reserve the right to refuse to duplicate any key marked "Do Not Duplicate."

My key does not insert or withdraw easily or it has difficulty turning.

First spray the lock with light penetrating oil (such as WD-40). This oil can be found at most hardware stores, but can even be found at some drug stores and supermarkets. Don't be afraid to spray too much, but have a paper towel handy to pick up the excess. Spray the oil into the keyhole and onto the bolt mechanism. Move the bolt in and out to allow the oil to penetrate into the lock. Do not take the lock apart if you are not confident you can put it back together.

Is the "Do Not Duplicate" marking on a key enough for controlling key duplication?

No. While the "Do Not Duplicate" marking on a key is usually respected, many discount stores do not. To effectively prevent unauthorized key duplication, a restricted key lock should be used.

Can I buy lock opening tools?

No, it is illegal in most states to sell or possess burglary or entry tools. Locksmiths will not sell entry tools to anyone.

I can install the hardware, why not just buy it at the home center and do it myself?

Products typically sold in home stores are residential quality at best, at worst the shelves are stacked with low end products meant to increase profits for the manufacturer and the retailer. High quality goods offer characteristics such as, pick and drill resistance, access control options, protection against the unauthorized duplication of keys. The question you have to ask is what is your time really worth?

My landlord gave me the keys why should I get new ones?

It's your stuff! When was the last time the locks were changed? If you don't know the answer then you and your company are potentially at risk. Some property management companies in an effort to save money simply swap the locks from one unit to another and have a brand new set of keys made. A previous tenant with some time to kill could simply try his key in each door in the complex until he finds one that works.

Why do I have to wiggle my keys in the lock to make it work?

As locks age over time, the pins in a lock cylinder tend to "wear" down causing your keys to stick and forcing you to "jiggle or wiggle" the key in the lock to make it work. Most likely the keys you were given have probably been "copied" several times and this, plus pin wear, can cause your lock to act like it is breaking.

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